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Improve Service Delivery
SSA estimates, in FY 2020, it will pay approximately $1 trillion in
Old-Age, Survivors and Disability Insurance benefits to 65 million
beneficiaries and $60 billion in Supplemental Security Income payments to
8 million recipients. In addition, SSA expects to process 8.7 million
OASDI and SSI initial claims; 285 million earnings items posted to
workers’ records; and 17 million new and replacement Social Security
number (SSN) cards.
SSA’s mission is to deliver Social Security services that meet the
public’s changing needs. The Agency expects more people to take advantage
of the convenience of online services as service options and functionality
are expanded. In FY 2020, SSA expects the public will conduct over 211
million transactions online.
Our Audit reports may contain sensitive and confidential information
requiring safeguarding or limited disclosure consistent with law,
regulations and Government-wide policies. Previously, we limited the
distribution of reports containing this type of information. We now
redact that specific information to allow maximum distribution of all