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Customer Waiting Times in the Social Security Administration’s Field Offices

December 06, 2016

Office Affiliation: The Office of Audit

Audit Report Number: A-04-17-50216

We are issuing this report to provide information about customer wait times at the Social Security Administration’s (SSA) field offices.

SSA administers its programs and services through a network of approximately 1,220 field offices in 10 regions that serve the public throughout the United States and its territories. Field offices are SSA’s primary point of face-to-face contact with the public.

See the full report and summary at the links below:

Read the full report

Read the summary report

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