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Customer Waiting Times in the Social Security Administration’s Field Offices

December 05, 2016

Audit report number: A-04-17-50216
Management challenge: Improve Service Delivery
Full report: /~assets/audits/full/a-04-17-50216.pdf
Summary report: /~assets/audits/summary/summary-50216.pdf

We are issuing this report to provide information about customer wait times at the Social Security Administration’s (SSA) field offices.

SSA administers its programs and services through a network of approximately 1,220 field offices in 10 regions that serve the public throughout the United States and its territories. Field offices are SSA’s primary point of face-to-face contact with the public.

Customer Waiting Times in the Social Security Administration’s Field Offices

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