The Social Security Administration’s Processing of Misuse Allegations of Individual Representative Payees

The objective was to determine whether the Social Security Administration (SSA) complied with its policies and procedures for allegations of misuse by individual representative payees (payee) who served 14 or fewer beneficiaries. Specifically, we examined SSA’s negligence determinations and whether it reimbursed beneficiaries and obtained restitution of misused funds from payees.