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The Social Security Administration’s Telephone Services

May 15, 2020

Audit report number: A-05-20-50899
Management challenge: Improve Service Delivery
Full report: /~assets/audits/full/a-05-20-50899.pdf
Summary report: /~assets/audits/summary/a-05-20-50899summary.pdf

Our objective was to review access and wait times for people seeking assistance from, and problem resolution through, the Social Security Administration's (SSA) telephone services.

Read the full report

Read the summary report

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The Social Security Administration’s Telephone Services

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