The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

The Social Security Administration’s Telephone Services (Congressional Response Report)

May 18, 2020

Office Affiliation: The Office of Audit

Audit Report Number: A-05-20-50899

Our objective was to review access and wait times for people seeking assistance from, and problem resolution through, the Social Security Administration’s (SSA) telephone services.

Read the full report

Read the summary report

Looking for U.S. government information and services?

Visit USA.gov