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The Social Security Administration’s Telework Program and Its Effect on Customer Service

July 12, 2017

Audit report number: A-04-17-50267
Management challenge: Improve Service Delivery
Full report: /~assets/audits/full/a-04-17-50267.pdf
Summary report: /~assets/audits/summary/summary-50267.pdf

Our objective was to answer specific questions from the Chairman, House of Representatives, Social Security Subcommittee, regarding the Social Security Administration's (SSA) telework program and its effect on customer service.

Read the full report

Read the summary report

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The Social Security Administration’s Telework Program and Its Effect on Customer Service

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