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The Social Security Administration’s Field Office Customer Service

July 14, 2020

Audit report number: A-08-20-50898
Management challenge: Improve Service Delivery
Full report: /~assets/audits/full/a-08-20-50898.pdf
Summary report: /~assets/audits/summary/a-08-20-50898summary.pdf

Our objective was to review access and wait times for people seeking assistance from, and problem resolution through, the Social Security Administration's (SSA) field offices.

Read the full report

Read the summary report

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The Social Security Administration’s Field Office Customer Service

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