Office of the Inspector General

The 2019 Novel Coronavirus (COVID-19) changed the Social Security Administration’s (SSA) operations and the way it serves its customers. To mitigate the impact COVID-19 had on the public, Congress and the Office of Management and Budget passed several regulations, including mandates for SSA. In addition, SSA maximized telework and limited in-person services to ensure the health and safety of employees and visitors entering its facilities.

Our Audit reports may contain sensitive and confidential information requiring safeguarding or limited disclosure consistent with law, regulations and Government-wide policies. Previously, we limited the distribution of reports containing this type of information. We now redact that specific information to allow maximum distribution of all reports.

'Interim Report: The Social Security Administration's Processing of Mail and Enumeration Services During the COVID-19 Pandemic'

July 29, 2021

Safety of Social Security Administration Employees and Visitors Since March 2020 (Congressional Response Report)

June 17, 2021

The Social Security Administration’s Enumeration Services During the COVID-19 Pandemic

The Office of Hearings Operations’ Use of Video and Telephone Hearings

Comparing the Social Security Administration’s Workload Statistics During the COVID-19 Pandemic to Prior Years

The Social Security Administration’s Mail Processing During the COVID-19 Pandemic

Safety of Employees and Visitors Since March 2020 (Congressional Response Report)

Comparing the SSA DDS' Workload Statistics During the COVID-19 Pandemic to Prior Years

The Social Security Administration’s Telephone Service Performance (Congressional Response Report)

'Interim Report: The Social Security Administration's Processing of Mail and Enumeration Services During the COVID-19 Pandemic'

Safety of Social Security Administration Employees and Visitors Since March 2020 (Congressional Response Report)

Audit Reports

SSA’s Response to the 2019 Novel Coronavirus Pandemic