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Title: The Social Security Administration’s Telephone Service Performance (Congressional Response Report)
Report Date: November 29, 2021
Audit Report Number: A-05-20-50999
Full Report link: https://oig.ssa.gov/assets/uploads/A-05-20-50999_1.pdf
Summary Report link: https://oig.ssa.gov/assets/uploads/A-05-20-50999Summary.pdf