Consolidated Claims Experience for Supplemental Security Income

We initiated a review in June 2024, the objective of which was to determine whether the Social Security Administration (SSA) met its expectations of reducing improper payments in the Supplemental Security Income (SSI) program and improving both frontline productivity and service to the public through its Consolidated Claims Experience (CCE). Because SSA continues to develop and release functionality for CCE with its completion expected no earlier than 2027, we have determined it premature to evaluate whether the Agency met its goals for CCE. With this memorandum, we are closing our review and sharing the below information for the Agency’s consideration as it continues to develop and release CCE.