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Customer Wait Times in the Social Security Administration’s Field Offices and Card Centers

May 17, 2024

Audit report number: 152307
Full report: /~assets/uploads/152307.pdf
Summary report: /~assets/uploads/152307summary.pdf

Objectives: Our objective was to observe customer wait times in select Social Security Administration (SSA) field offices (FO) and Social Security Card Centers (SSCC). In addition, we determined the (1) factors that may affect customer wait times and (2) steps SSA took to reduce wait times.

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Customer Wait Times in the Social Security Administration’s Field Offices and Card Centers

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