Top Management Challenges—Fiscal Year 2004

The Reports Consolidation Act of 2000 requires that we summarize for inclusion in the Social Security Administration’s (SSA) Performance and Accountability Report, our perspective on the most serious management and performance challenges facing SSA. The challenges in Fiscal Year (FY) 2004 have not changed substantially from FY 2003. However, we consolidated several related areas to more effectively cover these areas. The top management issues facing SSA in FY 2004, as determined by the Office of the Inspector General, are: Social Security Number Integrity and Protection, Management of the Disability Process, Improper Payments, Budget Performance and Integration, Critical Infrastructure Protection and Systems Security, and Service Delivery.