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Controls over the Social Security Administration's National 800-number Service During the COVID-19 Pandemic

August 29, 2023

Audit report number: A-02-21-51079
Full report: /~assets/uploads/a-02-21-51079r.pdf
Summary report: /~assets/uploads/a-02-21-51079rsummary.pdf

Objective: To determine whether the Social Security Administration had and used management controls over the service its 800-number employees provided callers during the COVID-19 pandemic.

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Controls over the Social Security Administration's National 800-number Service During the COVID-19 Pandemic

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