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Customer Service Issues at the Dover Hearing Office

Audit report number
A-12-08-28080
Full report
/~assets/audits/full/a-12-08-28080.pdf
Summary report
/~assets/audits/summary/28080.pdf

Objective: To address the request of Congressman Wayne T. Gilchrest regarding claimant complaints of poor customer service and improper handling of claims at the Dover Hearing Office. The Congressman requested information on complaints related to (1) requests for excessive and redundant medical evidence; (2) unwarranted dismissals; (3) improper handling of terminal illness, medically critical, and dire need claims; and (4) inappropriate comments at hearings.

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