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Applicant Experiences with Retirement Insurance Benefit Internet Claim Applications

Audit report number
A-07-10-20167
Full report
/~assets/audits/full/a-07-10-20167.pdf
Summary report
/~assets/audits/summary/a-07-10-20167.pdf

Objective: To obtain applicants’ perceptions of the Internet claim (iClaim) process for retirement insurance benefits (RIB).

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