The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

The Social Security Administration’s Telephone Service Performance (Congressional Response Report)

November 29, 2021

Audit report number: A-05-20-50999
Management challenge: SSA’s Response to the 2019 Novel Coronavirus Pandemic
Full report: /~assets/uploads/a-05-20-50999_1.pdf
Summary report: /~assets/uploads/a-05-20-50999summary.pdf

Objective: To review the Social Security Administration’s (SSA) telephone services, especially as they relate to the COVID-19 pandemic.

Read the full report

Read the summary

Return to top

Looking for U.S. government information and services? Visit USA.gov

The Social Security Administration’s Telephone Service Performance (Congressional Response Report)

Subscribe for OIG news and updates