Manual Adjustments to Old-Age, Survivors and Disability Insurance Overpayments
Our objective was to determine whether Social Security Administration (SSA) employees manually adjusted Old-Age, Survivors and Disability Insurance (OASDI) overpayment balances accurately.
SSA records OASDI overpayments in the Recovery of Overpayments, Accounting and Reporting (ROAR) system. When SSA’s systems cannot correctly establish or adjust overpayments in ROAR, employees must take manual actions via Manual Adjustment, Credit, and Award Data Entry (MACADE). Because of the complexities of SSA’s policies concerning overpayment processing and procedures for manually adjusting OASDI records, manual overpayment adjustments can be error-prone.