Fiscal Year 2016 Inspector General Statement on the Social Security Administration’s Major Management and Performance Challenges
November 14, 2016
Office Affiliation: The Office of Audit
Audit Report Number: A-02-17-50240
Our objective was to summarize and assess the most serious management and performance challenges facing the Social Security Administration (SSA).
The Reports Consolidation Act of 2000 requires that Inspectors General summarize and assess the most serious management and performance challenges facing agencies and the agencies’ progress in addressing those challenges.
In Fiscal Year (FY) 2016, we focused on the following management and performance challenges: Reduce Disability Backlogs and Improve Decisional Quality; Reduce Improper Payments and Increase Overpayment Recoveries; Improve Customer Service; Modernize Information Technology Infrastructure; Secure Information Systems and Protect Sensitive Data; Strengthen the Integrity and Protection of the Social Security Number (SSN); and Strengthen Planning, Transparency, and Accountability.