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Fiscal Year 2014 Inspector General Statement on SSA's Major Management and Performance Challenges

November 14, 2014

The Reports Consolidation Act of 2000 requires that Inspectors General summarize and assess the most serious management and performance challenges facing agencies and the agencies’ progress in addressing those challenges.

In Fiscal Year 2014, we focused on the following management and performance challenges: Reduce the Hearings Backlog and Prevent its Recurrence; Improve the Timeliness and Quality of the Disability Process; Reduce Improper Payments and Increase Overpayment Recoveries; Improve Customer Service; Invest in Information Technology Infrastructure to Support Current and Future Workloads; Strengthen the Integrity and Protection of the Social Security Number; and Strengthen Planning, Transparency, and Accountability.

The objective of this report was to summarize and assess the most serious management and performance challenges facing SSA.

Read the full report

Read the summary report

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