Skip to main content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Fiscal Year 2013 Inspector General Statement on the Social Security Administration’s Major Management and Performance Challenges

December 09, 2013

The Reports Consolidation Act of 2000 requires that Inspectors General summarize and assess the most serious management and performance challenges facing agencies and the agencies’ progress in addressing those challenges.

In Fiscal Year (FY) 2013, we continued our focus on the management and performance challenges from FY 2012. The challenges are: Reduce the Hearings Backlog and Prevent its Recurrence; Improve the Timeliness and Quality of the Disability Process; Reduce Improper Payments and Increase Overpayment Recoveries; Improve Customer Service; Invest in Information Technology (IT) Infrastructure to Support Current and Future Workloads; Strengthen the Integrity and Protection of the Social Security Number (SSN); Improve Transparency and Accountability; and, Strengthen Strategic and Tactical Planning.

The purpose of this audit report was to summarize and assess the most serious management and performance challenges facing the Social Security Administration.

Read the full report

Read the summary report

Looking for U.S. government information and services?
Visit USA.gov