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Resolving Issues Identified During the Social Security Administration’s Quality Reviews of Disability Determinations

April 27, 2012

In Fiscal Year 2010, the State disability determination services adjudicated over 4 million Disability Insurance and Supplemental Security Income claims for SSA. During the same year, SSA’s Office of Quality Performance (OQP) reviewed over 500,000 claims, as required by the Social Security Act.

If OQP finds a disability claim is deficient (incorrect or inconsistent with SSA policy), it returns the claim to the adjudicating office to change the determination or obtain additional evidence. SSA uses RPC to address disagreements between the Disability Quality Branches in the OQP regional sites and the adjudicating offices (that is, the DDSs and Federal Units).

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