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Accuracy of Title II Survivors Benefit Transactions Greater Than $30,000 Processed Through the Manual Adjustment, Credit and Award Process System

October 11, 2011

The OIG’s Office of Audit reviewed a random sample of 50 survivors benefit transactions over $30,000 that SSA staff processed through the Manual Adjustment, Credit and Award Process (MADCAP) system. The sample was selected from a population of more than 1,000 MADCAP transactions SSA processed between Oct. 1, 2008 and Sept. 30, 2009.

Of the 50 sampled MADCAP transactions tested, eight (16 percent) had payment errors totaling $87,238, including:

  • $54,840 in overpayments
  • $32,398 in underpayments

Based on these payment errors, the Office of Audit estimates that about 171 MADCAP transactions in the population had related payment errors totaling about $1.9 million.Read the full report

Read the summary report

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