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Title: The Social Security Administration’s Customer Service Delivery Plan

Report Date: July 29, 2011

Audit Report Number: A-07-11-01125

Full Report link: https://oig-files.ssa.gov/audits/full/A-07-11-01125.pdf

Summary Report link: https://oig-files.ssa.gov/audits/summary/A-07-11-01125.s.pdf

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