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Title: The Social Security Administration’s Customer Service Delivery Plan
Report Date: July 29, 2011
Audit Report Number: A-07-11-01125
Full Report link: https://oig-files.ssa.gov/audits/full/A-07-11-01125.pdf
Summary Report link: https://oig-files.ssa.gov/audits/summary/A-07-11-01125.s.pdf