Title: Customer Waiting Times in the Social Security Administration's Field Offices
Report Date: October 27, 2010
Audit Report Number: A-04-10-11034
Full Report link: https://oig-files.ssa.gov/audits/full/A-04-10-11034_7.pdf
Summary Report link: https://oig-files.ssa.gov/audits/summary/11034.pdf