Improve Service Delivery

Audit By Issue Slug: 
improve-service-delivery

The Social Security Administration's Electronic Remittance System for Beneficiary-related Debts

Date: 
Thursday, January 23, 2020
Management Challenge: 

Our objectives were to determine the accuracy and timeliness of remittances field offices processed via the Social Security Electronic Remittance System (SERS) for beneficiary-related debts. We also determined whether remittances field offices mailed to the Social Security Administration's (SSA) Mid-Atlantic Program Service Center )(MATPSC) should have been processed through SERS.

 

 

 

Date: 
Thu, 01/23/2020

Unauthorized my Social Security Direct Deposit Changes Through May 2018 (Limited Distribution)

Date: 
Wednesday, September 25, 2019
Management Challenge: 

Our objective was to determine the amount of Social Security benefits misdirected because of unauthorized my Social Security direct deposit changes through May 2018.

Date: 
Wed, 09/25/2019

Dedicated Account Underpayments Payable to Children Receiving Supplemental Security Income

Date: 
Tuesday, September 17, 2019
Management Challenge: 

We issued this to determine whether the Social Security Administration (SSA) had adequate controls to ensure it paid dedicated account underpayments to children receiving Supplemental Security Income (SSI) payments.

Date: 
Tue, 09/17/2019

Volume Representative Payee for the Social Security Administration in Connecticut

Date: 
Monday, June 24, 2019
Management Challenge: 

We issued this to determine whether the (1) representative payee had effective safeguards over the receipt and disbursement of Social Security benefit payments for individuals in her care and (2) benefit payments were used and accounted for in accordance with Social Security Administration (SSA) policies and procedures.

Date: 
Mon, 06/24/2019

The Social Security Administration's Application of Due-process Provisions for Old-Age, Survivors and Disability Insurance Overpayments

Date: 
Friday, March 29, 2019
Management Challenge: 

We issued this report to determine whether the Social Security Administration (SSA) applied due-process provisions according to law before it initiated recovery of Old-Age, Survivors and Disability Insurance (OASDI) overpayments.

Date: 
Fri, 03/29/2019

High-volume Individual Representative Payee in the Chicago Region

Date: 
Thursday, October 11, 2018
Management Challenge: 

Our objectives were to determine whether the individual representative payee (1) used and accounted for Social Security benefits in accordance with SSA policies and procedures and (2) had effective safeguards over the receipt and disbursement of Social Security benefits.

Date: 
Thu, 10/11/2018

Field Office Closures in the Philadelphia Region (Congressional Response Report)

Date: 
Thursday, September 27, 2018
Management Challenge: 

Our objective was to address concerns from Representatives Donald S. Beyer, Jr., and Elijah E. Cummings regarding the closing of Social Security Administration (SSA) field offices in Arlington, Virginia, and Baltimore North, Maryland.1 We evaluated SSA’s (1) reasons for the field office closures, (2) plans to mitigate any effects on individuals served by the field offices, and (3) adherence to its internal policies related to congressional and public notification of the office closures.

Date: 
Thu, 09/27/2018

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