Reporting Other Issues

Questions about Social Security Benefits

If you have questions about your Social Security account, requests for new or replacement Social Security number (SSN) cards, or issues involving the granting or denial of benefits, contact SSA:

Phone: 1-800-772-1213 (toll free)


Medicare or Medicaid Fraud

If you wish to report Medicare or Medicaid fraud, please contact the Department of Health and Human Services, Office of Inspector General:

Phone: 1-800-447-8477


Lost or Stolen Social Security Card

Our office does not investigate the loss or theft of personal property including wallets and purses containing personal identification. If your wallet or purse containing your Social Security Card is stolen, contact your local police department immediately to file a theft report. You should also contact SSA directly at 1-800-772-1213 to request a replacement Social Security Card.

Misuse of Social Security Numbers on Federal Tax Returns

If someone incorrectly listed your Social Security Number or your child's Social Security Number on their tax return, or if the IRS has notified you that your refund cannot be processed because someone else has already used your Social Security Number on their tax return, you should contact the IRS toll-free at 1-800-829-1040.

Identity Theft 

If someone uses your Social Security number to obtain credit, loans, telephone accounts, or other goods and services, contact the Federal Trade Commission (FTC). The FTC collects complaints about identity theft from those whose identities have been stolen.

Elder Abuse

For information on elder abuse and financial exploitation, including available resources and services, please visit the Department of Justice’s Elder Justice website at

Direct Express Account Fraud

If you are a Direct Express debit card customer and suspect that you are a victim of identity theft (for example, you notice unauthorized transactions on your debit card or your debit card transaction history), call the Direct Express customer service number on the back of your debit card, and report the suspected theft to the Treasury Office of the Inspector General.