Strategic Planning

OIG Audit: Factors Affecting SSA Customer Wait Times

Posted by: The Communications Division
DATE:
Thursday, March 1, 2018
Computer Analysis
The average wait time for service at an SSA field office was about 25 minutes in Fiscal Year 2017, up from about 19 minutes in Fiscal Year 2010.

Inspector General O’Carroll Joins National Academy of Public Administration

Posted by: The Communications Division
DATE:
Monday, December 7, 2015
Pat O'Carroll
NAPA is an independent, non-profit, and non-partisan organization, chartered by Congress to help government agencies address critical management challenges.

6 Ways the OIG Develops Audit Topics

Posted by: The Communications Division
DATE:
Friday, October 16, 2015
Audit Topics
SSA’s programs are vast and complex, so in the OIG, we have a lot of areas to review—but how do we come up with specific audits?