FAQs

New Medicare Cards Arriving Soon

Posted by: The Communications Division
DATE:
Thursday, April 12, 2018
New Medicare Card
People with Medicare should start receiving their new card in the mail this month.

OIG Audit: Factors Affecting SSA Customer Wait Times

Posted by: The Communications Division
DATE:
Thursday, March 1, 2018
Computer Analysis
The average wait time for service at an SSA field office was about 25 minutes in Fiscal Year 2017, up from about 19 minutes in Fiscal Year 2010.

Social Security Fraud: Concealing Facts from SSA

Posted by: The Communications Division
DATE:
Thursday, February 16, 2017
Investigations
The OIG investigates many cases in which people withhold facts from SSA to fraudulently collect Social Security benefits.

SSA Rolls Back Multifactor Authentication on “my Social Security”

Posted by: The Communications Division
DATE:
Tuesday, August 23, 2016
Text
The agency responded to citizens' concerns that the additional security measure might restrict access to some beneficiaries.

Cases of Mistaken Death Reports Low but Costly

Posted by: The Communications Division
DATE:
Thursday, March 24, 2016
Death Certificate
SSA continues to support the expansion of Electronic Death Registration across the country to improve death record accuracy.

Protect Yourself from Phishing Schemes

Posted by: The Communications Division
DATE:
Monday, February 22, 2016
Phishing
It’s critical to remain vigilant with your personal information and guard against identity theft. 

How International Residency Affects Your Social Security Benefits

Posted by: The Communications Division
DATE:
Wednesday, December 16, 2015
Can you live outside the United States and receive Social Security benefits? It’s a commonly asked question, and it’s an issue we addressed in a recent audit report.

6 Ways the OIG Develops Audit Topics

Posted by: The Communications Division
DATE:
Friday, October 16, 2015
Audit Topics
SSA’s programs are vast and complex, so in the OIG, we have a lot of areas to review—but how do we come up with specific audits?

Audit Highlight: Top 5 Reasons Social Security Overpayments Happen

Posted by: The Communications Division
DATE:
Thursday, July 9, 2015
Overpayments
Has Social Security ever told you (or a family member) that your benefit payment amount was too high, you were overpaid, and you owe money to the Agency?

Securing and Protecting Social Security Fraud Allegations

Posted by: The Communications Division
DATE:
Monday, June 8, 2015
Data Protection
We take data protection and privacy rights seriously, so everything you submit through our website is fully encrypted.

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