2019 Coronavirus Pandemic

Interim Report: The Social Security Administration's Processing of Mail and Enumeration Services During the COVID-19 Pandemic

Thursday, July 29, 2021
Management Challenge: 

This interim report presents preliminary findings related to two Office of Audit reviews, A-08-21-51036 & A-15-21-51015. The objectives of these audits are to evaluate SSA’s management of mail and controls over its processing of Social Security card applications during the COVID-19 pandemic.

Thu, 07/29/2021

SSA’s Response to the 2019 Novel Coronavirus Pandemic

On March 13, 2020, the President declared the COVID-19 pandemic a national emergency.  The Office of Management and Budget (OMB) encouraged all Federal agencies to maximize telework to ensure employees’ safety.  In response, the Agency limited field office visits for appointments; continued providing services online and

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