The average wait time for service at an SSA field office was about 25 minutes in Fiscal Year 2017, up from about 19 minutes in Fiscal Year 2010.
Four numbers that highlight our investigative, audit, and legal accomplishments from the recent reporting period.
Removing Social Security numbers from non-essential documents is a step toward reducing identity theft and SSN misuse.
OIG auditors recently estimated the amount of misdirected benefit payments from 2014 to 2016 was considerably less than in 2013.
Through Electronic Death Registration, SSA and the states aim to improve the accuracy and timeliness of death information
OIG auditors recently matched California death records with SSA's payment records and identified payments to the deceased.
A provision in the Bipartisan Budget Act of 2015 that aims to improve SSA program administration recently went into effect.
We review the major challenges facing SSA and discuss how we will oversee and assist efforts to address these challenges.
The Inspector General Empowerment Act of 2016 includes several provisions designed to support IG oversight efforts.
The proposed legislation follows an OIG report that examined how often SSA uses full SSNs on letters mailed to beneficiaries and the public.