Improve the Responsiveness and Oversight of the Hearings Process

The hearings process is a key piece of SSA's disability process, providing the public with an opportunity to appeal an earlier State Disability Determination Services decision.

However, SSA has experienced a growing hearing backlog and increasing case processing times in recent years, causing the public to wait longer for decisions. SSA’s pending hearing backlog grew from about 694,000 cases at the end of June 2010 to approximately 1 million at the end of June 2015. Average processing time on hearings has also increased from 415 days in June 2010 to 498 days in June 2015.

SSA continues to implement a plan to eliminate the backlog of disability hearing requests and prevent its occurrence. The following reports illustrate our efforts related to the issue. 

Fiscal Year 2008 Inspector General Statement on the Social Security Administration's Major Management and Performance Challenges

DATE: Wednesday, November 5, 2008
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Fiscal Year 2008 Inspector General Statement on the Social Security Administration's Major Management and Performance Challenges

DATE: Wednesday, November 5, 2008
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Fiscal Year 2008 Inspector General Statement on the Social Security Administration's Major Management and Performance Challenges

DATE: Wednesday, November 5, 2008
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Congressional Response Report: Customer Service Issues at the Dover Hearing Office

DATE: Monday, October 27, 2008
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Hearing Office Remand Processing

DATE: Monday, September 29, 2008
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Clearing the Disability Backlog: SSA's Administrative Law Judge and Hearing Office Performance

DATE: Tuesday, September 16, 2008

Congressional Response Report: Administrative Law Judge and Hearing Office Performance

DATE: Friday, August 8, 2008
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Timeliness of Medical Evidence at Hearing Offices

DATE: Friday, June 13, 2008
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Association of Administrative Law Judges' Training Conference Costs

DATE: Monday, April 7, 2008
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Administrative Law Judges' Caseload Performance

DATE: Wednesday, February 6, 2008
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