Improve Service Delivery

SSA estimates, in FY 2020, it will pay approximately $1 trillion in Old-Age, Survivors and Disability Insurance benefits to 65 million beneficiaries and $60 billion in Supplemental Security Income payments to 8 million recipients.  In addition, SSA expects to process 8.7 million OASDI and SSI initial claims; 285 million earnings items posted to workers’ records; and 17 million new and replacement Social Security number (SSN) cards.

SSA’s mission is to deliver Social Security services that meet the public’s changing needs.  The Agency expects more people to take advantage of the convenience of online services as service options and functionality are expanded.  In FY 2020, SSA expects the public will conduct over 211 million transactions online. 

Individual Representative Payees Who Do Not Have a Social Security Number in the Social Security Administration's Payment Records

DATE: Friday, February 17, 2017
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Active Representative Payees Who Are Not in the Social Security Administration’s Electronic Representative Payee System

DATE: Wednesday, February 15, 2017
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Supplemental Security Income Disability Applications Pending Longer Than 1 Year at the Social Security Administration

DATE: Tuesday, February 14, 2017
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Disabled Beneficiaries Receiving Direct Payments Who Previously Had a Representative Payee

DATE: Monday, December 12, 2016
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Customer Waiting Times in the Social Security Administration's Field Offices

DATE: Monday, December 5, 2016
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Social Security Benefits Paid Before and After an Individual’s Death

DATE: Wednesday, September 14, 2016
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Beneficiaries Serving as Representative Payees Who Have a Representative Payee

DATE: Wednesday, August 10, 2016
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Lump-sum Death Benefit

DATE: Friday, July 1, 2016
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Accounting for Large Underpayments Released to Organizational Representative Payees

DATE: Thursday, May 26, 2016
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Concurrently Entitled Beneficiaries Receiving Representative Payee and Direct Payments

DATE: Thursday, May 5, 2016
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