Improve Service Delivery

SSA estimates, in FY 2020, it will pay approximately $1 trillion in Old-Age, Survivors and Disability Insurance benefits to 65 million beneficiaries and $60 billion in Supplemental Security Income payments to 8 million recipients.  In addition, SSA expects to process 8.7 million OASDI and SSI initial claims; 285 million earnings items posted to workers’ records; and 17 million new and replacement Social Security number (SSN) cards.

SSA’s mission is to deliver Social Security services that meet the public’s changing needs.  The Agency expects more people to take advantage of the convenience of online services as service options and functionality are expanded.  In FY 2020, SSA expects the public will conduct over 211 million transactions online. 

Our Audit reports may contain sensitive and confidential information requiring safeguarding or limited disclosure consistent with law, regulations and Government-wide policies. Previously, we limited the distribution of reports containing this type of information. We now redact that specific information to allow maximum distribution of all reports.

The Social Security Administration’s Field Office Customer Service (Congressional Response Report)

DATE: Tuesday, July 14, 2020
pdf download View the PDF
pdf View the Summary PDF

The Social Security Administration’s Response to Telephone Imposter Scams (Congressional Response Report)

DATE: Wednesday, May 27, 2020
pdf download View the PDF
pdf View the Summary PDF

The Social Security Administration’s Telephone Services (Congressional Response Report)

DATE: Friday, May 15, 2020
pdf download View the PDF
pdf View the Summary PDF

The Social Security Administration's Electronic Remittance System for Beneficiary-related Debts

DATE: Thursday, January 23, 2020
pdf download View the PDF
pdf View the Summary PDF

Unauthorized my Social Security Direct Deposit Changes Through May 2018 (Limited Distribution)

DATE: Wednesday, September 25, 2019
pdf View the Summary PDF

Dedicated Account Underpayments Payable to Children Receiving Supplemental Security Income

DATE: Tuesday, September 17, 2019
pdf download View the PDF
pdf View the Summary PDF

U.S. Veteran Disability Claim Processing Times

DATE: Friday, July 12, 2019
pdf download View the PDF
pdf View the Summary PDF

Follow-up on Deceased Representative Payees

DATE: Wednesday, July 10, 2019
pdf download View the PDF
pdf View the Summary PDF

Volume Representative Payee for the Social Security Administration in Connecticut

DATE: Monday, June 24, 2019
pdf download View the PDF
pdf View the Summary PDF

The Social Security Administration's Application of Due-process Provisions for Old-Age, Survivors and Disability Insurance Overpayments

DATE: Friday, March 29, 2019
pdf download View the PDF
pdf View the Summary PDF

Pages