Improve Customer Service

For the past 82 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address SSA's efforts to improve customer service. 

Payments to Aged Representative Payees

DATE: Friday, June 22, 2018
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Beneficiaries in Suspended Payment Status Pending the Selection of a Representative Payee

DATE: Friday, June 1, 2018
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Increases in Program Service Center Workloads

DATE: Tuesday, April 24, 2018
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Interaction Between the Social Security Administration’s Representative Payment and State Guardianship Programs (Congressional Response Report)

DATE: Thursday, March 15, 2018
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Customer Wait Times in the Social Security Administration's Field Offices

DATE: Tuesday, February 6, 2018
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Erosun, Incorporated, a Representative Payee for the Social Security Administration

DATE: Thursday, September 28, 2017
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Congressional Response Report: The Social Security Administration’s Telework Program and Its Effect on Customer Service

DATE: Wednesday, July 12, 2017
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Emmaus Homes, a Fee-For-Service Representative Payee for the Social Security Administration

DATE: Monday, April 17, 2017
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The Social Security Administration’s National Remittance Process

DATE: Tuesday, March 14, 2017
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Individual Representative Payees Who Do Not Have a Social Security Number in the Social Security Administration's Payment Records

DATE: Friday, February 17, 2017
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