Improve Customer Service

For the past 82 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address SSA's efforts to improve customer service. 

Congressional Response Report: The Social Security Administration’s Telework Program and Its Effect on Customer Service

DATE: Wednesday, July 12, 2017
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Emmaus Homes, a Fee-For-Service Representative Payee for the Social Security Administration

DATE: Monday, April 17, 2017
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The Social Security Administration’s National Remittance Process

DATE: Tuesday, March 14, 2017
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Individual Representative Payees Who Do Not Have a Social Security Number in the Social Security Administration's Payment Records

DATE: Friday, February 17, 2017
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Active Representative Payees Who Are Not in the Social Security Administration’s Electronic Representative Payee System

DATE: Wednesday, February 15, 2017
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Supplemental Security Income Disability Applications Pending Longer Than 1 Year at the Social Security Administration

DATE: Tuesday, February 14, 2017
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Disabled Beneficiaries Receiving Direct Payments Who Previously Had a Representative Payee

DATE: Monday, December 12, 2016
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Customer Waiting Times in the Social Security Administration's Field Offices

DATE: Monday, December 5, 2016
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Social Security Benefits Paid Before and After an Individual’s Death

DATE: Wednesday, September 14, 2016
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Beneficiaries Serving as Representative Payees Who Have a Representative Payee

DATE: Wednesday, August 10, 2016
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