Improve Customer Service

For the past 82 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address SSA's efforts to improve customer service. 

The Social Security Administration’s National Remittance Process

DATE: Tuesday, March 14, 2017
pdf download View the PDF
pdf View the Summary PDF

Individual Representative Payees Who Do Not Have a Social Security Number in the Social Security Administration's Payment Records

DATE: Friday, February 17, 2017
pdf download View the PDF
pdf View the Summary PDF

Active Representative Payees Who Are Not in the Social Security Administration’s Electronic Representative Payee System

DATE: Wednesday, February 15, 2017
pdf download View the PDF
pdf View the Summary PDF

Supplemental Security Income Disability Applications Pending Longer Than 1 Year at the Social Security Administration

DATE: Tuesday, February 14, 2017
pdf download View the PDF
pdf View the Summary PDF

Disabled Beneficiaries Receiving Direct Payments Who Previously Had a Representative Payee

DATE: Monday, December 12, 2016
pdf download View the PDF
pdf View the Summary PDF

Customer Waiting Times in the Social Security Administration's Field Offices

DATE: Monday, December 5, 2016
pdf download View the PDF
pdf View the Summary PDF

Social Security Benefits Paid Before and After an Individual’s Death

DATE: Wednesday, September 14, 2016
pdf download View the PDF
pdf View the Summary PDF

Beneficiaries Serving as Representative Payees Who Have a Representative Payee

DATE: Wednesday, August 10, 2016
pdf download View the PDF
pdf View the Summary PDF

Lump-sum Death Benefit

DATE: Friday, July 1, 2016
pdf download View the PDF
pdf View the Summary PDF

Accounting for Large Underpayments Released to Organizational Representative Payees

DATE: Thursday, May 26, 2016
pdf download View the PDF
pdf View the Summary PDF

Pages