Each year, OIG identifies what we believe are the most serious management and performance challenges facing SSA. We provide this information to Congress, the Office of Management and Budget (OMB), SSA, and key decision makers.
For Fiscal Year 2019, we identified the following as our top SSA management challenges:
- Improve Customer Service
- Modernize Information Technology Infrastructure
- Secure Information Systems and Protect Sensitive Data
- Reduce Improper Payments and Increase Overpayment Recoveries
- Improve Administration of the Disability Programs
- Strengthen Planning, Transparency, and Accountability
- Strengthen the Integrity and Protection of the Social Security Number
Click on the links to learn more about each management challenge.
For more information, please see the report, Fiscal Year 2017 Inspector General Statement on SSA's Major Management and Performance Challenges.