Analysis of Hearing Offices Using Key Risk Factors

Friday, December 20, 2013
Report Number: 
Report Type: 
Audit Report
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Administrative law judges (ALJ) and senior attorney adjudicators (SAA) in 169 hearing offices and 5 national hearing centers (NHC) issued over 820,000 dispositions in Fiscal Year (FY) 2012. In conducting this work, ALJs, managers, and staff are expected to adhere to the Office of Disability Adjudication and Review’s (ODAR) policies and procedures to ensure each claimant has a fair hearing. The Agency expects its managers to monitor the quality of the hearing process, ensure sufficient resources are directed to key workloads, and address allegations pertaining to deviations from proper case handling.

Our objective was to analyze individual hearing office performance using a number of key risk factors developed as part of our January 2013 review, Identifying and Monitoring Key Risk Factors at Hearing Offices.