Congressional Response Report: The Social Security Administration’s Analysis of Alternatives for the Disability Case Processing System

Tuesday, May 31, 2016
Management Challenge: 
Report Number: 
Report Type: 
Audit Report
Office Affiliation: 

In December 2010, the Social Security Administration (SSA) awarded a contract to develop the Disability Case Processing System (DCPS), a common system the Agency intends will simplify system support and maintenance, improve the speed and quality of the disability process, and reduce the overall growth rate of infrastructure costs.

In June 2014, a consulting firm contracted by SSA noted that, despite a $288-million investment over 6 years, DCPS delivered limited functionality and faced schedule delays and increasing stakeholder concerns.

After a "reset" to get the project on track, SSA conducted two Proofs of Concept to help the Agency decide how to move forward. Proof of Concept 1 examined the potential use of off-the-shelf software for DCPS’ case management component. Proof of Concept 2 explored the possibility of using SSA-developed software in DCPS.

The Chairman of the Subcommittee on Social Security, Committee on Ways and Means, House of Representatives, requested that we provide regular reports to keep the Subcommittee informed of SSA’s DCPS-related efforts.