Congressional Response Report: The Social Security Administration’s Disability Case Processing System

Date: 
Thursday, November 13, 2014
Report Number: 
A-14-15-15016
Report Type: 
Audit Report
Office Affiliation: 

SSA partners with State disability determination services (DDS) to evaluate disability claims and make disability determinations. SSA intends for the Disability Case Processing System (DCPS) to simplify DDS system support and maintenance by transitioning to a case processing system that provides common functionality and consistent support to each DDS. According to the Agency, DCPS will also improve the speed and quality of the disability process and reduce the overall growth rate of infrastructure costs.

In March 2014, SSA contracted with a consultant to conduct an independent analysis of the DCPS project. The consultant delivered its report in June 2014. The report indicated that SSA invested $288 million in DCPS over six years, but the project delivered limited functionality and faced schedule delays as well as increasing stakeholder concerns.

On July 25, 2014, we received a letter from Representative Sam Johnson, Chairman, Subcommittee on Social Security, House Committee on Ways and Means, requesting that we review DCPS.