Progress Report on the Social Security Administration’s National Support Center (Limited Distribution)

Date: 
Friday, August 28, 2015
Report Number: 
A-14-15-15006
Report Type: 
Audit Report
Office Affiliation: 

SSA runs its nation-wide computer operations from its National Computer Center (NCC) in Baltimore, Maryland. The NCC’s systems maintain demographic, wage, and benefit information for almost every American. The data housed at the NCC are essential to providing service to the millions of individuals who count on SSA each day.

In Fiscal Year 2009, under the American Recovery and Reinvestment Act, Congress provided SSA $500 million to construct and partially equip a new data center. SSA designed the new National Support Center (NSC) to be a modern, efficient facility that is expected to meet the Agency’s information technology needs for at least 20 years.

The General Services Administration managed construction of the NSC, which was completed in September 2014. The Agency plans to finish migrating its systems from the existing NCC to the new NSC by August 2016.

Our objective was to evaluate SSA's efforts to transition its NCC operations to the Agency’s new NSC.