The Social Security Administration's Field Office Consolidation Decision Process

Date: 
Tuesday, May 12, 2015
Management Challenge: 
Report Number: 
A-07-15-25027
Report Type: 
Audit Report
Office Affiliation: 

An investigation by the Senate Special Committee on Aging included a review of 19 field offices the Social Security Administration consolidated in Fiscal Year 2014 and found SSA ". . . could not provide a decision maker with data needed to make a sound decision . . ." to justify field office consolidations.  The Committee made several recommendations.

Our report assessed SSA's process for evaluating field offices for consolidation.