Controls over Direct Deposit Changes Initiated in Field Offices (Limited Distribution)

Wednesday, January 23, 2013
Report Number: 
Report Type: 
Audit Report
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SSA beneficiaries have a variety of ways to initiate a direct deposit change. Beneficiaries can request changes by calling or visiting an SSA field office, by calling SSA's 800-number, through SSA's Internet and automated 800-number applications, or through their financial institution (auto-enrollment). Beneficiaries can also receive their monthly payments via Direct Express.

In this report, our objective was to determine the effectiveness of controls over direct deposit account changes initiated in SSA field offices.