Customer Waiting Times in the Social Security Administration's Field Offices

Monday, December 5, 2016
Management Challenge: 
Report Number: 
Report Type: 
Audit Report
Office Affiliation: 

We are issuing this report to provide information about customer wait times at the Social Security Administration’s (SSA) field offices.

SSA administers its programs and services through a network of approximately 1,220 field offices in 10 regions that serve the public throughout the United States and its territories. Field offices are SSA’s primary point of face-to-face contact with the public.

See the full report and summary at the links below: