The Work of the Office of Audit

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Accounting for Large Underpayments Released to Organizational Representative Payees

Type: Audit Report
Issue: Improve Customer Service
Date : Thu, 5/26/2016

Congressional Response Report: The Social Security Administration’s Customer Service Delivery Plan

Type: Audit Report
Issue: Improve Customer Service
Date : Fri, 7/29/2011

Direct Deposit Changes Initiated by SSA's National 800-Number Staff (Limited Distribution)

Type: Audit Report
Issue: Improve Customer Service
Date : Tue, 7/10/2012

Congressional Response Report: The Social Security Administration’s Field Office Benefit Verification Process

Type: Audit Report
Issue: Improve Customer Service
Date : Mon, 12/1/2014

The Social Security Administration Field Offices' Training of Staff

Type: Audit Report
Issue: Improve Customer Service
Date : Mon, 7/28/2008

KDC Income Management, a Fee-for-Service Representative Payee for the Social Security Administration

Type: Audit Report
Issue: Improve Customer Service
Date : Thu, 8/22/2013

Safe Harbor, A Fee-for-Service Representative Payee for the Social Security Administration

Type: Audit Report
Issue: Improve Customer Service
Date : Tue, 7/5/2011

Representative Payees’ Ability to Monitor the Individual Needs of a Large Volume of Beneficiaries

Type: Audit Report
Issue: Improve Customer Service
Date : Tue, 6/12/2012

Representative Payee Selections Pending in the Representative Payee System

Type: Audit Report
Issue: Improve Customer Service
Date : Thu, 2/27/2014

Social Security Benefits Paid Before and After an Individual’s Death

Type: Audit Report
Issue: Improve Customer Service
Date : Wed, 9/14/2016

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