Social Security Administration Office of the Inspector General
Congressional Response Report: The Social Security Administration's Information Technology Strategic Planning
To review the Social Security Administration’s (SSA) plan to address its processing requirements 5 to 20 years in the future and what actions SSA has taken to meet those requirements. Specifically, we addressed a congressional inquiry concerning the Agency’s information technology (IT) strategic planning, disaster recovery, industry best practices, National Computer Center (NCC) infrastructure issues, and NCC replacement strategy.
A February 18, 2009 letter co-signed by Senators Max Baucus and Charles Grassley requested that we assess SSA’s overall future information system plans. Also, as a follow up to our report, The Social Security Administration’s Ability to Address Future Processing Requirements, we updated the status of SSA’s efforts to address the significant issues identified in Lockheed Martin’s NCC Feasibility Study.
To view the full report, visit http://www.ssa.gov/oig/ADOBEPDF/A-44-09-29120.pdf
Matters for Consideration
SSA needs to focus its efforts on (1) strengthening its IT strategic planning process and related documents; (2) identifying ways to accelerate planning, constructing and operating the new data center; (3) developing contingency plans for addressing its IT processing requirements and disaster recovery procedures in the event the Durham Service Center and/or new data center are not operational in the scheduled time frames; (4) using industry best practices to aid in its IT strategic planning; and (5) establishing controls and a detailed strategy for timely maintenance, repairs, upgrades and replacement of critical IT infrastructure in the new data center to prevent the situation at the NCC from recurring.