Report Summary
Social Security Administration Office of the Inspector General

November 2009

Quick Response Evaluation:  The Office of Operations’ Staffing Plans Under the American Recovery and Reinvestment Act of 2009


To assess the Office of Operations’ staffing plans associated with funds provided under the American Recovery and Reinvestment Act of 2009 (ARRA).


ARRA provided the Social Security Administration (SSA) an additional
$500 million to process disability and retirement workloads, of which
$40 million may be used for health information technology research and activities to facilitate the adoption of electronic medical records in disability claims.  ARRA funds will help SSA address increasing disability and retirement workloads caused by a combination of the economic downturn and the leading edge of the baby boomer retirements.  At the time of our review, SSA’s Office of Operations was allocated $251 million in ARRA funds. 

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Our Findings

The Office of Operations developed an appropriate plan for its $251 million in ARRA funds to process disability and retirement workloads.  However, we identified the following matters for attention to ensure ARRA funds are properly accounted for and efficiently used and their benefits are fully disclosed.

Matters for Consideration

SSA should consider: