Improper Payments Resulting from Unresolved Delayed Claimants
Our objective was to determine whether the Social Security Administration (SSA) had taken appropriate actions to resolve delayed auxiliary or survivor claimants and pay underpayments to all affected beneficiaries.
SSA requires that auxiliary and survivor claimants submit evidence to establish their entitlement to benefits. Individuals who have filed a claim, but who have not provided all the required evidence of eligibility and whose entitlement would affect other beneficiaries who are receiving benefits are placed in a delayed payment status. When a claimant is placed in delayed status, SSA must control the claim to ensure that appropriate actions are taken to properly pay all affected beneficiaries.To view the full report, visit http://www.ssa.gov/oig/ADOBEPDF/A-09-08-18006.pdf
We found that SSA needs to improve its controls and procedures to ensure appropriate actions are taken to resolve delayed auxiliary or survivor claimants and properly pay all affected beneficiaries. Based on our sample results, we estimate that
We recommend that SSA:
SSA agreed with our recommendations.