Social Security Administration Office of the Inspector General
The Social Security Administration’s Wage Reconciliation Process with the Internal Revenue Service
Our objectives were to (1) assess the results of the Social Security Administration’s (SSA) Electronic File Assembly (ePulling) pilot project and (2) determine whether the assessment procedures were effective in deciding when the Office of Disability Adjudication and Review's (ODAR) hearing offices were ready to implement ePulling.
EPulling is one of ODAR’s initiatives. ODAR expects file preparation using ePulling to be an improvement over its traditional file preparation process, which requires manual organization of documents in the electronic folder (EF). ODAR is piloting ePulling at the National Hearing Center in Falls Church, Virginia, and Hearing Offices in Tupelo, Mississippi; St. Louis, Missouri; Mobile, Alabama; Minneapolis, Minnesota; and Richmond, Virginia.
To view the full report, visit http://www.ssa.gov/oig/ADOBEPDF/A-07-09-19069.pdf
Based on our assessment of the results of the ePulling pilot project, ODAR is facing challenges with the accuracy of the ePulling software, which in turn is increasing ePulling’s case preparation times. In addition, ODAR needs to establish a sufficient assessment methodology for measuring ePulling’s impact on the hearings process. This assessment methodology is critical to future decisions on expanding the use of ePulling to other hearing offices.
We recommend that SSA:
SSA agreed with the recommendations.