OIG provides and maintains most of its own IT systems. We recognize
the importance of
state-of-the-art tools and place a high priority on ensuring that
our employees have the latest
proven technologies to perform their work.
During this semiannual reporting period, we developed and installed
custom Windows XP
workstation and laptop operating system images on all OIG computers.
systems were also upgraded. Our hardware specialists enhanced the
Virtual Private Network
to facilitate more reliable and secure remote connectivity. We are
working to reduce the
number of servers in our enterprise by replacing low-end servers with
a few larger capacity
servers that will also provide data storage to multiple locations.
Depending upon bandwidth
and other factors, our target is to cut the number of servers needed
in our enterprise by at
least half over the next two years.
In addition to supporting an IT infrastructure for over 600 employees
in a variety of locations,
our IT staff also provided software services in a number of areas.
During this reporting period,
we updated our online Employee Resource Center (ERC), a virtual facility
reference materials frequently used by OIG staff. e ERC includes
administrative policies and procedures, forms, career development
information, and a host of
other employee-related resources. e newly enhanced facility includes
of topics, customized search capabilities and site maps for ease of
Software developers also implemented the first phases of a new administrative
system to improve the entry, storage, integration, and retrieval of
crucial budget, personnel,
and logistical information. e early components of the new system
include a streamlined
human resource data base and reporting system, training data for OIG
employees, and easily
accessible budget and accounting reports.
Finally, OIG software specialists continued to make enhancements to
Investigative Case Management System (NICMS), the new software application
was implemented last December. NICMS is a robust system that provides
management functionality, improved query and reporting capabilities,
and workflow based
on business process management rules. NICMS uses intuitive screens
and menus that
eliminate redundant data entry. e system provides immediate notification
to users when
work requires their attention, thus eliminating potential delays in
work processes. e
application was designed using a commercial off-the-shelf business
tool and uses the Agency’s standard server-based database product,
Oracle, for back-end
data storage and retrieval.