Modernize Information Technology Infrastructure

SSA uses a variety of technologies, including telephone service, the Internet, and videoconferencing to deliver services to its customers. Without proper information technology infrastructure, SSA would not be able to manage its current workloads and those projected for the future. 

Today, SSA faces the challenge of how to best use technology to meet the Agency’s increasing workloads. In addition, Congress, SSA’s Advisory Board, the OIG, and others have concerns about SSA’s system continuity and availability, system modernization efforts, IT service delivery, and IT strategic planning and management of IT investments.  

The following audit reports examine this challenge further and detail SSA's efforts to address it.

Congressional Response Report: Progress in Developing the Disability Case Processing System as of August 2017

DATE: Wednesday, September 20, 2017
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The Social Security Administration’s Information Technology Costs of the National Support Center

DATE: Tuesday, May 16, 2017
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Congressional Response Report: Progress in Developing the Disability Case Processing System as of March 2017

DATE: Tuesday, April 4, 2017
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Congressional Response Report: Progress in Developing the Disability Case Processing System as of November 2016

DATE: Friday, December 2, 2016
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Congressional Response Report: Costs Incurred in Developing the Disability Case Processing System

DATE: Wednesday, September 14, 2016
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The Social Security Administration’s National Support Center: Progress Report as of April 2016 (Limited Distribution)

DATE: Friday, July 8, 2016
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Congressional Response Report: The Social Security Administration’s Analysis of Alternatives for the Disability Case Processing System

DATE: Tuesday, May 31, 2016
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The Social Security Administration’s Management of Electronic Message Records

DATE: Friday, February 19, 2016
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Progress Report on the Social Security Administration’s National Support Center (Limited Distribution)

DATE: Friday, August 28, 2015
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The Social Security Administration’s Authentication Risk Assessment for the Internet Social Security Number Replacement Card Project (Limited Distribution)

DATE: Friday, May 15, 2015
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