Invest in Information Technology Infrastructure to Support Current and Future Workloads

SSA uses a variety of technologies, including telephone service, the Internet, and videoconferencing to deliver services to its customers. Without proper information technology infrastructure, SSA would not be able to manage its current workloads and those projected for the future. 

Today, SSA faces the challenge of how to best use technology to meet the Agency’s increasing workloads. In addition, Congress, SSA’s Advisory Board, the OIG, and others have concerns about SSA’s system continuity and availability, system modernization efforts, IT service delivery, and IT strategic planning and management of IT investments.  

The following audit reports examine this challenge further and detail SSA's efforts to address it.

State Disability Determination Services' Removal of Sensitive Information from Excessed Computers

DATE: Thursday, August 4, 2005
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Access to Secured Areas in Region I Hearing Offices

DATE: Monday, January 31, 2005
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The Social Security Administration's Compliance with the Employee Retirement Income Security Act

DATE: Thursday, October 14, 2004
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Fiscal Year 2004 Evaluation of the Social Security Administration?s Compliance with the Federal Information Security Management Act

DATE: Thursday, September 30, 2004
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The Impact on Network Security of the Social Security Administration's Operating Systems' Conversion

DATE: Friday, September 17, 2004
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The Social Security Administration's Monitoring of Potential Employee Systems Security Violations

DATE: Tuesday, July 27, 2004
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The Social Security Administration's Badge-Based Personnel Access Systems for Headquarters Buildings (Limited Distribution)

DATE: Monday, July 12, 2004
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Congressional Response Report: Security of the Social Security Administration's National Computer Center Back-up Tapes and Records

DATE: Friday, May 28, 2004
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Project Matrix Step Two: Analysis of the Social Security Administration's Headquarters Complex and the Office of Central Operations

DATE: Thursday, March 25, 2004
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Controls over the Social Security Administration's Processing Center Action Control System

DATE: Tuesday, February 3, 2004
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