Invest in Information Technology Infrastructure to Support Current and Future Workloads

SSA uses a variety of technologies, including telephone service, the Internet, and videoconferencing to deliver services to its customers. Without proper information technology infrastructure, SSA would not be able to manage its current workloads and those projected for the future. 

Today, SSA faces the challenge of how to best use technology to meet the Agency’s increasing workloads. In addition, Congress, SSA’s Advisory Board, the OIG, and others have concerns about SSA’s system continuity and availability, system modernization efforts, IT service delivery, and IT strategic planning and management of IT investments.  

The following audit reports delve into this challenge in more details and our efforts to address it. 

The Social Security Administration's Incident Response and Reporting System

DATE: Friday, August 3, 2007
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Social Security Administration's Management of Information Technology Projects

DATE: Thursday, July 26, 2007
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Social Security Administration's Progress in Implementing Homeland Security Presidential Directive 12

DATE: Thursday, July 26, 2007
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The Social Security Administration's Information Technology Maintenance and Local Area Network Relocation Contract

DATE: Monday, May 21, 2007
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General Controls Review of the Florida Division of Disability Determinations Claims Processing System

DATE: Wednesday, January 10, 2007
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Fiscal Year 2006 Evaluation of the Social Security Administration's Compliance with the Federal Information Security Management Act

DATE: Friday, September 22, 2006
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Assessing Social Security Administration's Efforts to Protect Sensitive Information

DATE: Friday, September 22, 2006
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The Social Security Administration's Electronic Mail Security Review (Limited Distribution)

DATE: Monday, September 18, 2006
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The Social Security Administration's Implementation of Earned Value Management Systems

DATE: Monday, September 18, 2006
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Physical Security at the Mid-America Program Service Center (Limited Distribution)

DATE: Monday, September 11, 2006
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